We've got
Repairs, warranty and after-sales support handled locally by trained technicians — for fast response times, reliable service, and help you can count on.
Get in touch
How can we
Pick the channel that suits you. However you reach out, you're talking to a local team that knows your device.
Call the support line
Talk to a technician directly for urgent help and quick answers.
+263 785 689 311Email support
Send us the details and we'll get back to you with next steps.
info@mercurytech.co.zwBook a repair
Log a repair or diagnostic request and we'll arrange the rest.
Start a requestWarranty & registration
Register your device and check what your 2-year cover includes.
View warrantyDrivers & manuals
Request the latest drivers and documentation for your model.
Request downloadsVisit a service center
7 Helsdon Road, Alexandra Park, Harare — Monday to Saturday.
Get directionsThe process
How a repair
Four simple steps from the moment you get in touch to the day your device is back in your hands.
- 1
Log your request
Reach out by phone, email or the contact form with your device details and the issue.
- 2
Diagnosis
Our technicians assess the device, confirm the fault and share a clear way forward.
- 3
Repair or replace
Covered issues are repaired or replaced using genuine parts, all handled locally.
- 4
Return & follow-up
You get your device back tested and ready, with follow-up support if you need it.
Peace of mind
Warranty
Every Mercury device ships with a standard 2-year warranty against manufacturing defects, with extended cover available for longer protection.
- Hardware component failures
- Manufacturing defects
- Battery defects (1 year)
- Display issues under normal use
- Motherboard and processor failures
Extended warranties can be purchased within 30 days of your original purchase for up to 5 years of coverage and priority support.
Answers
Frequently asked
Quick answers to the things clients ask us most. Can't find what you need? Our local team is one message away.
Visit our Downloads section and search for your specific model to find the latest drivers. You can also use our Mercury Driver Utility tool for automatic updates.
Still need
Our support team is available Monday through Saturday to assist you with any question or issue — reach out and we'll take it from there.